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Pricing
All prices shown are quoted in US
funds and are subject to change without prior notice. Due to our high
volume sales, we offer highly competitive pricing, therefore, quantity pricing
is determined on a per order basis. Please contact us to
discuss your individual needs.
Quotes/Bids
We will gladly
provide FREE, no obligation price quotes, bids or
proposals. Simply contact us via phone, fax or e-mail.
Shipping &
Handling
Shipping & handling charges are the responsibility of the customer and
are NOT included in the prices shown. Need to know the
exact S & H cost? Simply contact via phone, fax or e-mail for a
FREE, no obligation shipping quote.
Delivery
Time
As we represent a wide array of products many of which are constructed
on a per order basis, we do not maintain a stock inventory. Items are
drop shipped directly from the manufacturer, therefore, delivery time
is dependent on the manufacturer’s in-stock availability or production
schedule. Typical delivery time ranges from 2-4 weeks, however, due to
a wide array of issues beyond our control, we highly recommend
planning your purchases within a reasonable timeframe to allow for
manufacturing and delivery.
Payment
Terms
For established
public safety agencies or government entities, payment terms of net
15 days are provided. Overdue accounts shall be assessed a 1.5%
finance charge per 30 day period. For private businesses or
individuals, payment with a credit card is due upon placement of the order.
We gladly accept department, district and municipal government
purchase orders and vouchers as well as credit cards (VISA,
Mastercard and American Express) for payment. Credit cards will be
processed at the time of order to ensure credit approval.
Simply provide us with the necessary billing information (see below)
and your order can be processed.
Returns
In the unlikely event a product needs to be returned, you must contact
us within 5 business days of delivery for a return authorization.
Returns will only be accepted if a defect in the manufacturing of a
product occurs. We make a concerted effort to ensure correctness when
placing orders with our manufacturers, therefore, we cannot be held
responsible for errors made by the customer regarding quantity, sizes,
colors or suitability of the product for your particular application.
As always, if you have a question regarding a product, please contact
us and we will be happy to work with you to determine a solution for
your equipment needs.
Warranties
We proudly represent manufacturers offering quality products made
in the USA created by a skilled labor force using top quality
materials. Due to the wide array of applications that our products are
utilized for, the manufacturers we represent warrant their products
against defects in workmanship only.
Custom/Special Orders
Any custom/special ordered products/garments are
non-returnable/refundable.
Sizing
Protective clothing (i.e. jumpsuits, vests, wildland gear,
etc.) is constructed on a per order basis and therefore cannot be
returned, refunded or exchanged due to sizing errors. It is the responsibility
of the customer to ensure the proper sizes are ordered thereby
assuming all liability for any sizing errors.
As stated previously, we make a concerted effort to assist you in
determining the proper product for your applications. In an effort
to ensure proper sizing, we offer sizing samples for various
garments (where available). The following conditions apply for the
provision of sizing sample garments:
- Order must be for a minimum of 15 garments
- Customer agrees to pay freight cost (to & from destination) for sizing samples
- Signed agreement accepting terms (freight cost,
policies regarding return of damaged or contaminated garments, etc.)
- Credit card provided for payment of
freight cost
Trials
Due to many factors involved, we do not provide products for field
trials. We will gladly work with you to discuss your department’s
individual needs to determine the best product to meet your
applications.
Samples
We do not provide product samples for evaluation, however, for
large-scale projects such as a countywide accountability system or
multi-department RIT team, this may be possible. Contact us with your
exact needs to discuss what arrangements can be made.
Donations
Due to the overwhelming requests for donations, we cannot provide
donations of equipment free of charge or at reduced pricing. We
actively support the fire service through various means; however, we
cannot accommodate the numerous requests for donations of equipment.
Used
Equipment
We do not handle used equipment. We offer brand new factory direct
equipment, primarily made in the USA.
International Orders
With the exception of Canada, we do not accept international
orders. All prices are quoted in US funds and payment in the form of
a credit card is required.
APO's
We accept orders from all branches of US military installations
worldwide. All prices are quoted in US funds and payment in the form
of a credit card is required. Payment will be processed prior to the
shipment of your order.
Ordering
When placing an order, please provide us with the following
information to process your order:
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Product name
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Quantity
-
Colors/
Sizes (where applicable)
-
Shipping
Address (physical street address for delivery)
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Billing
Address (street address or PO Box)
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Contact
person/phone number/best time to contact
-
Purchase
Order # (where applicable)
Online Ordering
Due to the custom nature of many of our products and our
commitment to personalized service, we do not presently offer online ordering.
We
will be happy to accept your orders via phone, fax or e-mail (please
refer to the ordering information above regarding what is needed to
place your order). We apologize for any inconvenience this may
cause.
We look forward to meeting your
equipment needs!! |
