Frequently Asked Questions

Fire Rescue Outfitters has created this page to answer many of the frequently asked questions our customers have about purchasing our products.

Pricing

All prices shown are quoted in US funds and are subject to change without prior notice. Due to our high volume sales, we offer highly competitive pricing, therefore, quantity pricing is determined on a per order basis. Please contact us to discuss your individual needs.

Quotes/Bids

We will gladly provide FREE, no obligation price quotes, bids or proposals. Simply contact us via phone, fax or e-mail.

Shipping & Handling

Shipping & handling charges are the responsibility of the customer and are NOT included in the prices shown. Need to know the exact S & H cost? Simply contact via phone, fax or e-mail for a FREE, no obligation shipping quote.

Delivery Time

As we represent a wide array of products many of which are constructed on a per order basis, we do not maintain a stock inventory. Items are drop shipped directly from the manufacturer, therefore, delivery time is dependent on the manufacturer’s in-stock availability or production schedule. Typical delivery time ranges from 2-4 weeks, however, due to a wide array of issues beyond our control, we highly recommend planning your purchases within a reasonable timeframe to allow for manufacturing and delivery.

Payment Terms

For established public safety agencies or government entities, payment terms of net 15 days are provided. Overdue accounts shall be assessed a 1.5% finance charge per 30 day period. For private businesses or individuals, payment with a credit card is due upon placement of the order.

We gladly accept department, district and municipal government purchase orders and vouchers as well as credit cards (VISA, MasterCard and American Express) for payment. Credit cards will be processed at the time of order to ensure credit approval.

Simply provide us with the necessary billing information (see below) and your order can be processed.

Returns

In the unlikely event a product needs to be returned, you must contact us within 5 business days of delivery for a return authorization. Returns will only be accepted if a defect in the manufacturing of a product occurs. We make a concerted effort to ensure correctness when placing orders with our manufacturers, therefore, we cannot be held responsible for errors made by the customer regarding quantity, sizes, colors or suitability of the product for your particular application. As always, if you have a question regarding a product, please contact us and we will be happy to work with you to determine a solution for your equipment needs.

Warranties

We proudly represent manufacturers offering quality products made in the USA created by a skilled labor force using top quality materials. Due to the wide array of applications that our products are utilized for, the manufacturers we represent warrant their products against defects in workmanship only.

Custom/Special Orders

Any custom/special ordered products/garments are non-returnable/refundable/exchangeable.

Sizing

Protective clothing (i.e. jumpsuits, vests, wildland gear, etc.) is constructed on a per order basis and therefore cannot be returned, refunded or exchanged due to sizing errors. It is the responsibility of the customer to ensure the proper sizes are ordered thereby assuming all liability for any sizing errors.

As stated previously, we make a concerted effort to assist you in determining the proper product for your applications. In an effort to ensure proper sizing, we offer sizing samples for various garments (where available). The following conditions apply for the provision of sizing sample garments:

Donations

Due to the overwhelming requests for donations, we cannot provide donations of equipment free of charge or at reduced pricing. We actively support the fire service through various means; however, we cannot accommodate the numerous requests for donations of equipment.

Used Equipment

We do not handle used equipment. We offer brand new factory direct equipment, primarily MADE IN THE USA.

International Orders

With the exception of Canada, we do not accept international orders. All prices are quoted in US funds and payment in the form of a credit card is required.

APO's

We accept orders from all branches of US military installations worldwide. All prices are quoted in US funds and payment in the form of a credit card is required. Payment will be processed prior to the shipment of your order.

Ordering

When placing an order, please provide us with the following information to process your order:

Online Ordering

Due to the custom nature of many of our products and our commitment to personalized service, we do not presently offer online ordering. We will be happy to accept your orders via phone, fax or e-mail (please refer to the ordering information above regarding what is needed to place your order). We apologize for any inconvenience this may cause.

 

We look forward to meeting your equipment needs!!